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Terms and Conditions

This www.cowinmusic.com site is owned by Cowin Europe and operated by The Just Brand Ltd.

Cowin Europes registered address is: Cowin Europe, 72 Wey Hill, Haslemere, Surrey, GU27 1HN, United Kingdom

Company registered number is 8605748

VAT registration number: 169299451

Your privacy on the Internet is of the utmost importance to us. At Cowin Europe, we want to make your experience online satisfying and safe.

Because we gather certain types of information about our users, we feel you should fully understand our policy and the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it.


Payment

We accept payment by all major credit and debit cards (MasterCard, UK Maestro, Visa, Visa Debit / Delta, Visa Electron).

When you place a credit/debit card order online we are responsible for the transaction and we follow strict security procedures. We are registered under the Data Protection Act.

Credit card payments will appear as Cowin Europe on your statement.


Security

Cowin Europe operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by our customers.

All credit and debit card details are entered on a secured page and they are transferred using up to 256-bit SSL Encryption technology. We use ??TBC?? to collect/process transaction information’ and provide link to our security policy at www.??TBC??.com/security_policy


Opt-Out Policy

We give users options wherever necessary and practical. Such choices include:

  • Opting not to register to receive our electronic newsletters

  • Opting not to participate in certain interactive areas, which completely alleviates the need to gather any personally identifiable information from our users


Your Consent

By using this site, you consent to the collection and use of this information by Cowin Europe. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.


Pricing

All prices quoted include VAT at 20% Cart Items. Customers located outside the EC can purchase goods without Value Added Tax. Please email support@cowineurope.co.uk for a tax free quotation


Shipping

For information on our shipping methods go to the Shipping and returns page.


Returns & Refunds

For information on returning a product purchased from our store go to the Shipping and returns page


Force Majure

Any delay or failure in the performance by either Party hereunder shall be excused if and to the extent caused by the occurrence of a Force Majeure.

Force Majeure shall mean a cause or event that is not reasonably foreseeable or otherwise caused by or under the control of the Party claiming Force Majeure, including acts of God, fires, floods, explosions, riots, wars, hurricane, sabotage terrorism, vandalism. accident, restraint of government, governmental acts, injunctions, labor strikes, other than those of Cowin Europe or its suppliers, that prevent Cowin Europe from furnishing the materials or equipment, and other like events that are beyond the reasonable anticipation and control of the Party affected thereby, despite such Party's reasonable efforts to prevent, avoid, delay, or mitigate the effect of such acts, events or occurrences, and which events or the effects thereof are not attributable to a Party's failure to perform its obligations.


Warranty

Cowin products carry a one year manufacturers parts and labour guarantee unless otherwise stated. If your purchase proves to be faulty, contact us by email (support@cowineurope.com) and we can make arrangements for your product to be tested and repaired/replaced as appropriate. Please make sure to obtain a returns number before you send any item back to us (see 'Returns' below).


Website Accuracy

We work hard to ensure our website is as accurate as possible, however we cannot guarantee and be held responsible for any claim resulting from the accuracy of the information supplied. Pictures of products are for illustration only. Product specifications may change without prior notice.


Privacy Policy

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.


Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.


Cookie Policy/Tracking Technology

This site uses cookies to give the user the very best experience. for example our shopping basket uses cookies to remember what you have purchased. The Cowin Europe site - www.cowinmusic.com - may also use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customise the site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.


Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when:

(1) permitted or required by law; or,

(2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or,

(3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes. .


Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.


Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

support@cowineurope.co.uk

  • We reserve the right to make changes to this policy. Any changes to this policy will be posted.


Cookie Policy

This site uses cookies to give the user the very best experience. for example our shopping basket uses cookies to remember what you have purchase. The Cowin Europe site - www.cowinmusic.com - may also use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customise the site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.


Shipping & Returns

No faulty or refund items should be returned without first contacting us. Upon contacting us, a returns number will be issued to you which will enable us to process any return or refund. If a product is returned to us with no returns number, we will be unable to correctly issue a refund or fix any faulty item.

If you are returning a product to us, for whatever reason, we suggest that you use a secure delivery method, preferably one which is insured and requires a signature upon delivery.

No responsibility can be made for items lost or stolen whilst in transit to us. Where possible returns are usually processed within 72 hours of receipt.

Products that are in a full working state/condition do not qualify for a refund, partial or full. Unless agreed by a Company Director. If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.


Shipping

Orders placed before 2:30pm (Monday-Friday) for delivery to a UK address are normally despatched from our warehouse the same day, subject to stock availability and any security checks, for a next working day delivery.

Orders placed after 2:30pm during the week or at weekends are processed and dispatched the following working day.

For any further enquiries with regards to the cost of delivery please email support@cowineurope.co.uk


Overseas Orders

Orders to addresses outside the UK are normally sent via an insured postal service. For delivery costs to specific countries please email support@cowineurope.co.uk